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EXIM Bank Training and Research Academy (EBTRA)
In today's competitive era of banking environment Training plays an important role in Human Resources Development. EXIM Bank Training & Research Academy (EBTRA) since its establishment in 2004 is playing a significant role in enhancing the capabilities of Human Resources to face the challenges of globalization as well as to carry out the day to day business operations smoothly, efficiently and promptly. It constantly works on improvement of Training method, materials in selecting topics and also handling the training materials to the participants in a handly way taking into consideration the demand of the day vis-à-vis for the future reference. EXIM Bank Training Institute (EBTI) has been re-named as EXIM Bank Training & Research Academy (EBTRA) since 18.12.2012.

Training is a learning process that involves the acquisition of skills, concepts, rules or attitudes to enhance the employees' performance. Training must be directed towards accomplishment of some organizational objectives. Such as – more efficient delivery of products, improvement of quality of services and reducing of operational costs. It is advised that organization should commit its Human Resources to those training activities which will assist to achieve its objectives or goal, EXIM Bank as one of the learning environmental banks. We want our employees are to be the best in the market in terms of professionalism, competencies and knowledge. Foreign training can substantially contributes to create a learning environment with sharing updated knowledge on different issues.
Status, Objectives and functions:
  To encourage growth and career development of all employees of the bank.
  To improve Bank's effectiveness by providing employees development on job related knowledge, skills and attitude (KSA).
  To update different pertinent skill and knowledge of employees for organizational development.
  To demonstrate and project as market leader relating to knowledge, skill & competencies.
  To enhance the potential bank leaders.
  To meet the needs of bank's business while simultaneously responding to the needs of individual employee's development.
  To prepare and make ready our workforce to comply with the new changes in the national and global banking business.
  To create an outstanding professional image within the banking industry by developing our workforce through need based training associated with future requirement.
  To create a learning and professional culture in the bank.
  To generate a positive motivation for individual future growth.
Motto of EXIM Bank Training & Research Academy (EBTRA):
The motto of EBTRA is "Transforming of Human Resources into Human Capital". As such, Training for the entrants and workshops, seminars and symposiums for the experienced officials on various topics in each year is arranged. In this connection, an Academic Calendar is prepared in each year. Topics of Training and workshops varies from year to year, depending on the banking requirement and needs. In order to give knowledge to the entrants – Induction / orientation programs are arranged upon consultation with the senior management as well as Head of Human Resources Division. Foundation Training Course for each entrant is a must.
Training:
Training is a learning experience and seeks a relatively permanent change in an individual that will improve the ability to perform on the job. We typically say training can involve the changing of skills, knowledge, attitude and behavior. It may mean changing what employees know, how they work, their attitudes toward their work, or their interaction with their co-workers or supervisors. Training means to train people to perform in the desired direction. Training is an organized activity aimed at imparting information or instructions to improve the recipients (entrants) or to help them attaining a required level of knowledge, skill. Training increases knowledge, develops skill and changes the attitude of the trainees / employees. The activities of the Academy covers mainly the topics, like: Advanced investment management, Advanced International Trade Payment & Finance, Accounting for Bankers, Legal aspects of securities and documentation, Techniques of managing bank's branches, Foundation courses and others.
Workshop:
Workshop help participants to handson experience, to discover share experiences to achieve together. Workshop encourages the learning, thinking and creativity. Workshops mainly covers the areas: Green Banking, CTR & STR system, IRG for Investment, General Banking operation, Investment Classification, Provisioning system & re-scheduling, Leadership in banks, SME, ALM, Behavior & Work Environment, Corporate governance, Cash management, CRM, Executive development programs, CL-CIB, SBS 1, 2 & 3, Ethics in Banking, Etiquette & Manner in banks, E-learning, E-commerce, E-banking, HRM & others.
Assessment of Training needs:
Assessment of training, requirement and needs are very much important for achievement organizational goals. Judicious and proper assessment of training needs and imparting the employees in those areas might bring enormous result for the organization. In order to accomplish training needs; assessment, suggestion of Relationship Managers of all branches; Divisional Heads at Head Office and senior management are being taken into consideration to prepare Academic Calendar in each year.
SELECTION OF SPEAKERS:
Priority is given to utilize the in-house speakers those are in the list of pool while conducting training / workshops as per Academic Calendar. External Speakers is invited while arranging training / workshops related to new topics those are being introduced in banking operations by the Central bank or any other regulatory bodies', where ratio of internal and external speakers is around 80:20.
SELECTION OF PARTICIPANTS:
All entrants compulsorily are coming under the purview of Foundation Training Courses. Selection procedure for experienced officials at the time of arranging training / workshops at EBTRA or other Training Centers within the country or abroad are being selected by the Human Resources Division with the consultation of the concerned authority of Head Office. Those secured 1st, 2nd & 3rd position at in-house training as well as better result in academic career are getting priority in selection for abroad.
Activities at a glance of EBTRA since its establishment in 2004 upto 31.12.2014 :
 

Year

No. of courses conducted
(Training & Workshops)

No. of participants attended

2004

2

49

2005

10

246

2006

16

461

2007

19

642

2008

28

896

2009

25

1,033

2010

18

825

2011

22

932

2012

43

1,649

2013

46

1,982

2014

53

2,401

Qualities of a Trainer / Speaker:
To be a successful trainer one has to possess certain qualities. A trainer should have to keep in mind the following propositions:-
a) Training does not mean merely the transmission of knowledge and skill from the trainer to the trainees. Training – learning is basically a cordial Human relationship.
b) Knowledge and skill are not the sole prerogative of the trainer. A trainee may contribute much in the process. Trainees' active participation in any training program is therefore indispensable.
c) Expert knowledge on the subject alone is not sufficient to make one a good trainer. A trainer has to possess some good attributes.
d) A trainer has to learn the trainees. A trainer is not able to give learn to the trainees unless the trainer learns how the trainees learn. Thus a trainee can help a trainer to make the learning process effective and interesting.
e) Training – learning depends on the environment. The learning environment is characterised by appropriate physical comfort, mutual trust, mutual respect, mutual helpfulness and freedom of expression etc.
f) Introduction of the trainer as well as subject matter to be discussed. A good trainer should possess some traits, like
  1. Bearing:- Trainees start assessing a trainer as soon as a trainer becomes before them even before he / she opens mouth. Participants get psychologically affected by the bearing of a trainer. A good physical presence of trainer is very much important.
  2. Enthusiasm:- Enthusiasm can lead a trainer to effective study of a subject which ultimately leads to successful delivery in the class. A trainer might be called upon to give talk on the subject which he / she is not interested. If the participants can understand about the disinterest of the speaker it may cause a negative effect on the psychology of the trainees which may foil the entire programme of the trainer.
  3. Voice:- Effectiveness of a talk is largely dependent upon the voice of a trainer. Districts voice and correct pronunciation is appreciated by the trainees which makes them interested to be attractive in the class.
  4. Delivery:- Good delivery of lecture can easily make the participants attentive to the class. A trainer with faulty delivery may not attain success in the class. Speaking is an art. It can be improved by cultivation.
  5. Humour:- Humour can help training – learning process. Sensible humour lights up and cheers the whole class. A trainer can amuse the participants through humour which makes the environment conducive to the training – learning.
  6. Gestures and mannerism – of a trainer can make the environment conducive to training – learning.
  7. Patience is one of the good qualities of human being. A trainer must have patience in adequate degree, because she / he has to deal with many participants with different temperaments.
  8. Firmness:- The success of a class depends largely on the firm control over the class.
  9. Presence of mind:- The main weapon of a trainer to control the class and lead the discussion is his / her presence of mind.
  10. Attitude of a trainer:- Attitude of a trainer is mainly responsible for the success of a class. It has a ‘conditioning effect’ on the class.
  11. Friendliness – Friendliness between a trainer and trainees is one of the conditions to create a favourable environment in the class. The whole class must be made to feel that the Trainer is one of them to whom they can look up for help and guidance. The participants should not be abused under any circumstances.
  12. Avoidance of favouritism: A trainer should be impartial, just, sincere and soft hearted. Personal liking and disliking should be avoided or at least kept as far in the background as possible.
  13. Avoidance of sarcasm and cynicism: Sarcasm and cynicism kill warmth and friendliness and pollute the atmosphere.
  14. Loyalty to colleagues: A training course runs in collaboration with other trainers’ so esprit-de-corps amongst trainers must always be fostered. One trainer should not blame or abuse another trainer in the class.
  15. Punctuality: A trainer must be punctual in all respects.
  16. Self criticism: Self criticism is one of the important qualities of a trainer. A trainer must criticize own self and subsequently should try to improve by removing the defects.
  17. A trainer should be dynamic in his/her attitude and amendable to changes. He/she be acquainted with modern techniques of training and try to apply the techniques in training courses.